User Experience Researcher, AI-Augmented Research

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Are you driven to translate quantitative and qualitative user experience data into opportunities for customer experience innovation — and to build the AI tooling that lets a small research team do it faster and deeper?

Nelnet is seeking a curious, experienced User Experience Researcher to join our internal design team. Beyond running best-in-class research, this role owns and extends our agentic UX synthesis pipeline — tooling that drafts plans, synthesizes qualitative and quantitative data, and produces reports under the direction of an expert researcher who ensures every input and output is relevant, accurate, and free of bias. The AI accelerates the work; it doesn't replace the judgment.

As a UX researcher, you'll immerse yourself in a close-knit team to solve design challenges through data and analysis, turning what you find into a story stakeholders act on rather than just a report they read. You'll employ a wide range of research methodologies — including surveys, journey maps, interviews, and task-based usability tests — and know when to reach for each: distinguishing what you can observe (behavior) from what participants report (attitudes), and designing studies that don't blur the two. Our team works directly with stakeholders who oversee Nelnet's diverse ran