Staff AI Solutions Engineer

Included Health is seeking a hands‑on Staff AI Solutions Engineer to be part of our IT Solutions team. The right candidate will be passionate about the advancements in AI and will have experience in owning deployment/hosting decisions and implementation.

The engineer in this role will design, build, and operate internal automations, AI agents, and secure integrations that increase corporate teams productivity while meeting healthcare security and compliance requirements. This role blends software engineering, systems integration, architecture, and practical LLM expertise to take POCs to production.

The engineer in this role will partner closely with and build internal solutions for Cybersecurity, Compliance, Finance, HR, Product, Engineering, Operations, Clinical teams, and business stakeholders to deliver AI tooling with metrics-backed value across the enterprise.

This role will report to the Director, Digital Workplace

### Responsibilities:

• Design, build, deploy, and maintain production LLM‑based solutions and agent workflows.
• Own the technical strategy and reference architecture for enterprise AI solutions across multiple teams and business functions.
• Lead high-complexity, cross-functional AI initiatives from ambiguous problem definition through production adoption and measurable business outcomes.
• Define and evolve reusable platform capabilities, implementation standards, and governance patterns that enable safe, scalable AI adoption beyond a single team.
• Review citizen developer AI agents / solutions to provide recommendations for optimization, ensure compliance with guidelines and measure value.
• Influence roadmap and investment decisions across the company through technical leadership and business-value analysis.
• Drive technical debates, align stakeholders on tradeoffs, and unblock multi-team execution for strategically important AI initiatives.
• Implement, review, and validate code produced by models; write production‑