Staff AI Engineer - AI Verticals

• Seattle, Washington, United States
• Full time

What you can expect

As an AI Engineer specializing in Agentic AI, you will develop intelligent agents that can autonomously perceive, reason, and act in dynamic environments as part of Zoom AI Companion (AIC).

Your work will directly impact the Zoom user experience by designing and implementing innovative algorithms and systems. These enhancements will improve workplace efficiency and customer engagement across Zoom Virtual Agent (ZVA), Zoom Customer Experience (ZCX) and Zoom Workplace, serving vertical domains like healthcare, education, banking, and insurance.

About the Team

We are part of the Zoom AI Vertical Organization, dedicated to enhancing the Zoom user experience in workplace and customer interactions. Our team of innovative thinkers is focused on creating the next generation of AI technologies that can autonomously understand, learn, and adapt to improve user engagement and satisfaction. We are seeking an AI engineer to join our team and contribute to our groundbreaking Agentic AI project.

Responsibilities

• Designing and implementing backend orchestration layers between AI components within microservices, focusing on agent workflows and runtime operations.
• Building scalable LLM-powered systems including RAG pipelines, tool-use workflows, and multi-step reasoning agents.
• Building AI agents using frameworks like LangChain, Dify, OpenAI SDK or internal orchestration system through code (not no-code tools), ensuring proper agent flow implementation.
• Developing integration between various AI components including LLM, RAG, TTS (Text-to-Speech), and ASR (Automatic Speech Recognition) systems.
• Writing and optimizing prompts for AI agents, conduct integration testing, and ensure proper functionality of agent systems.
• Collaborating with research and product engineering teams to implement agent-based solutions that enhance user experience across vertical domains.

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