Principal Data Scientist - CX Analytics

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

* *All the benefits listed above are subject to the terms of their individual Plans* .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

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We are seeking a Principal Data Scientist to join the CX Analytics team within our Customer Experience Organization. In this role, you will drive applied data science work that goes beyond modeling—mining structured and unstructured data to uncover deeper drivers, patterns, and opportunities that inform how the business supports its customers. You will design and run experiments, develop analytical approaches to complex business questions, and connect findings to outcomes across BI/reporting, operations, and value stream partners. AI and LLMs are central to how our team works, both i