AI Product Manager I

The AI Product Manager owns the strategy and execution of HSI’s customer-facing AI solutions, including the underlying Model Context Platform (MCP) and supporting AI services.

This role delivers intelligent, context-aware product experiences powered by LLMs, automation, and data. You bring strong product fundamentals, a practical understanding of AI systems, and an AI-native approach to building products—leveraging AI to accelerate ideation, delivery, and iteration.

Key Responsibilities

• Define and own the roadmap for a virtual assistant–driven application interface, including conversational experiences, agent capabilities, and workflow automation
• Lead the evolution of HSI’s MCP, including context management, memory, orchestration, and service integrations
• Translate company strategy and customer needs into differentiated AI-driven product capabilities
• Partner with engineering and data teams to design AI-powered features leveraging LLMs, RAG, and agent-based systems
• Define product requirements, including system behavior, prompts, guardrails, and evaluation criteria
• Drive execution through agile development cycles, maintaining a well-prioritized backlog of features and experiments
• Establish and monitor AI performance metrics (e.g., accuracy, task success, latency, cost, hallucination rates)
• Lead experimentation to improve model outputs, workflows, and user experience
• Partner with data teams to define feedback loops, data requirements, and opportunities for fine-tuning or optimization
• Use AI tools to accelerate core PM workflows, including requirements documentation, backlog refinement, and internal communications
• Rapidly prototype conversational flows and AI interactions to validate ideas early
• Synthesize customer feedback, support data, and usage patterns into actionable insights
• Continuously evaluate and adopt new AI tools to improve product development speed and decision-making
• Conduct user research and analyze c