AI Business Architect- Sales Operations

United States - Remote

Go To Market/Full time/Remote

We’re looking for an AI Business Architect, Sales Operations to lead the transformation of Sales Operations into an AI-first organization. This role sits at the intersection of Sales strategy, business process, data, and technology, translating operational challenges into scalable AI and automation solutions.

You’ll partner with Sales, Sales Operations, IT, Data, and Engineering leadership to identify high-value AI opportunities, redesign end-to-end processes, and architect solutions across CRM, data, and enterprise platforms.

This is more than a strategy role. You’ll need a strong understanding of how Sales Operations actually works — including CRM architecture, pipeline and forecasting processes, data flows, system integrations, and operational workflows — and the technical depth to co-design how AI solutions are built and deployed.

Job Description

### Responsibilities

### AI Strategy & Transformation

• Define and execute the AI strategy and roadmap for Sales Operations.
• Identify and prioritize opportunities for AI, automation, and agentic workflows based on business value, feasibility, and risk.
• Redesign sales processes to eliminate manual work, unnecessary handoffs, and operational inefficiencies rather than simply automating existing processes.
• Establish an AI-first operating model, including human-in-the-loop processes, agent autonomy, governance, and adoption.
• Define success metrics tied to seller productivity, forecast accuracy, pipeline health, efficiency, and business impact.

AI & Solution Architecture

• Architect AI-powered solutions across CRM, sales, revenue, data, and enterprise platforms.
• Design AI agents, RAG solutions, knowledge architectures, and intelligent workflows that integrate with existing systems.
• Partner with Engineering and IT on APIs, data pipelines, integrations, security, scalability, and technical architecture.