AI Agent Engineer

NTT DATA Services currently seeks a AI Agent Engineerto join our team in remotely.

What You'll Do

• Design, build, and deploy enterprise-grade AI agents that support high-volume customer interactions across contact center and digital CX environments.
• Partner closely with CX, product, and client stakeholders to translate business and customer requirements into robust AI agent solutions.
• Build AI agents from the ground up, including conversation flows, knowledge retrieval, API integrations, and backend/frontend components.
• Test and validate agent behavior across a wide range of real-world scenarios, including edge cases and failure modes.
• Contribute to best practices around agent architecture, prompt design, testing, deployment, and versioning.

What You'll Bring

• 3+ years of hands-on software engineering experience, building and shipping production-grade systems.
• Prior experience in senior-level engineering roles, with the ability to work independently across the full development lifecycle.
• Strong communication skills, including the ability to tailor technical concepts for non-technical and executive audiences.
• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.
• Experience working in or with customer-facing products, ideally within contact centers, CX platforms, or enterprise SaaS.

Required Technical Skills

• Strong proficiency in React and TypeScript (intermediate to advanced).
• Experience building and integrating API-driven systems, including authentication, permissions, and data access.
• Solid understanding of Git and standard engineering workflows (branching, PRs, CI/CD).
• Comfortable working from the terminal and navigating modern developer tooling.
• Working knowledge of LLMs and prompt engineering fundamentals, including how to evaluate and iterate on model behavior.
• Ability to design, test, and deploy software using code-first workflows

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