AI Adoption & Sales Productivity Analyst

Req ID#

416693

Remote, Any Location, United States of America

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Job Description

About Us

Foundever® is the next-generation service leader reinventing customer experience (CX). Built on diverse and proven industry experience, we combine digital operations with a 150,000-strong, people-led workforce across +45 countries.

Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. AI-driven solutions integrated with deep human insight, power a unified experience ecosystem that delivers technology-enabled, people-led and insight-driven outcomes at scale. By blending human empathy with AI and automation, we simplify complexity, accelerate digital transformation and create measurable brand and business momentum for our clients.

Get to know us at foundever.com and connect with us on LinkedIn, Facebook and Instagram.

Job Summary

Embedding AI into the sales/GTM workflow and measuring the lift. The AI Adoption & Sales Productivity Analyst drives adoption of AI-powered tools across the sales/AM organization and rigorously measures their impact on productivity, pipeline, and win rates. This role identifies workflow inefficiencies, runs pilots, and partners with RevOps, IT, and Enablement to scale the AI tools and practices that move the needle for sellers

Primary Job Responsibilities

Track adoption, usage, and engagement metrics for AI tools deployed across the sales, GTM and Account Management organization

Analyze the impact of AI tool usage on seller productivity, cycle time, win rates, and quota attainment

Design and run pilots for new AI capabilities, gathering structured feedback from sales users

Identify workflow bottlenecks and recommend AI-enabled process improvements in partnersh