VP, Product Management-AI Platform Experience

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Vice President, Product Management – AI Platform Experience

As Vice President of Product Management for Lux, ServiceNow’s AI-native experience platform, you will define and lead the strategy for the next generation of enterprise AI experiences. Lux provides the common platform that brings together AI-first user experiences, agentic AI, contextual intelligence, and reusable platform capabilities that enable every Business Unit to build consistent, intelligent, and enterprise-grade applications.

You will partner closely with executive leaders across Product, Engineering, Design, Research, Customer Success, and Go-to-Market teams to define the long-term vision, product strategy, and roadmap for Lux while driving adoption across ServiceNow’s product portfolio. Your leadership will establish the standards, governance, and reusable platform capabilities that enable innovation at scale, ensuring customers receive a cohesive, high-quality AI-native experience regardless of the applications they use.

As AI rapidly transforms enterprise software, you will lead one of ServiceNow’s most strategic platform investments, shaping how millions of users interact with AI across the platform through consumer grade experiences. By balancing long-term platform strat