Team Lead, AI Engineering

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Team Lead, AI Engineering

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So, what’s the role all about?

NICE is assembling a core engineering team to build the internal AI platform that powers intelligent automation across the enterprise. As Team Lead, AI Engineering in the Orchestration AI Development team, you will lead a hands-on engineering team responsible for building the foundational AI platform capabilities that enable teams across NICE to move faster, automate intelligently, and deliver measurable business impact.

You will guide the design, delivery, and production readiness of NICE's AI architecture, including the MCP integration layer, agent orchestration engine, Models Gateway, RAG pipelines, prompt management, LLM evaluation, and developer tooling. This role requires both technical depth and people leadership: you will set engineering direction, coach engineers, remove delivery barriers, and ensure platform capabilities are scalable, secure, observable, and adopted by internal teams.

This is a leadership role for a builder who remains close to the technology. You will partner closely with the Software Architect, DevOps, Security, Product, and business stakeholders to translate complex enterprise needs into reliable AI platform capabilities while growing a high-performing engineering team.

How will you make an impact?

You will lead the team that builds and scales the core components of NICE's AI platform, including the integration layer, agent platform, Models Gateway, RAG pipelines, prompt and evaluation systems, and developer tooling. You will balancehands-on technical leadership with team development, delivery ownership, stakeholder alig