Senior Data Scientist

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

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Job Description

What you get to do in this role:

• Partner with executive, product and engineering teams to define and govern Moveworks’ critical product metrics, ensuring consistency, accuracy, and alignment across the company.
• Apply rigorous statistical and machine learning techniques to unearth the critical levers that drive our core metrics. Your insights will be the bedrock of our product initiatives, and you will be accountable for forecasting and measuring the impact of these initiatives on business outcomes.
• Analyze and measure core engineering system performance, isolating signal from noise by controlling for confounding variables (e.g., usage patterns, resource supply, and skill activation).
• Lead the design, development, and ownership of best practices, tools, and processes for building scalable and robust analytical systems. These systems will automate established analyses and empower cross-functional partners with self-serve insights.
• Drive the development of DS workflow and AI-native integrations (e.g., Superset MCP, Claude integrations) that extend self-serve data access and reduce time-to-insight for stakeholders.
• Provide technical mentorship to junior data scientists and contribute to hiring and team-building, establishing best practices fo