Senior AI Engineering Enablement Lead

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the team

The AI Enablement & Development team builds the AI engineering capabilities of our AI Engineering & Development organization. We design and deliver practical learning experiences that help engineers, from new hires to senior technical principals, ramp faster, deepen their expertise, and stay current with rapidly evolving AI technologies, development tools, and engineering practices.

Our goal is to foster an engineering organization that is capable, assured, and consistently equipped to deliver secure, reliable, high-quality AI products.

What you’ll do

• Develop and guide AI engineering enablement programs, including onboarding bootcamps, hands-on workshops, technical deep dives, and internal engineering forums.
• Build and maintain a role-based AI engineering curriculum aligned with organizational priorities and emerging technical capabilities.
• Partner with engineering principals and subject-matter experts to ensure training reflects current tools, architectures, development practices, and real-world engineering challenges.
• Assess capability and skills gaps across engineering teams and translate findings into a prioritized enablement roadmap.
• Create hands-on labs, coding exercises, reference implementations, and other