Project/Product Manager – AI Support Services

Job Summary

CSI is seeking a Project/Product Manager to lead delivery of Artificial Intelligence (AI) Support Services for a federal client. This role directs and coordinates a technical team of AI Solution Architects, AI Developers/Engineers, and IT Consultants delivering AI solutions across major cloud and SaaS platforms (Azure, AWS, GCP, ServiceNow, Microsoft 365, CRM). The PM owns Agile program execution, client coordination, and contract deliverable quality for a mission-critical AI engineering program.

Key Responsibilities

• Direct, administer, and evaluate programs, policies, and procedures for complex, high-risk AI initiatives.
• Manage daily staff and task activities, supervising assigned technical and administrative personnel, including subordinate managers.
• Establish and run all required Agile ceremonies (sprint planning, retrospectives, stand-ups) for contract initiatives.
• Maintain JIRA and/or other client-provided project management toolsets.
• Serve as primary liaison with the client to coordinate activities, negotiate task priorities, and resolve issues.
• Coordinate and monitor subcontractor activities and performance.
• Apply a risk-and-oversight management approach across all program phases; identify risks/problems, propose solutions, and ensure timely, accurate deliverables.
• Coordinate activities between IT Consultants, AI Solution Architects, and AI Developers/Engineers to translate strategic goals and business requirements into future-state AI architectures.
• Develop and interpret program policy; provide leadership and authoritative advice to senior stakeholders on program direction.
• Ensure quality of all task products/deliverables through structured reviews, audits, and site visits.

Required Qualifications

• 5–10 years of relevant program/project management experience, including managing complex, high-risk technical programs.
• Demonstrated experience with Agile/Scrum delivery methods and Agile too