Lead Product Owner, AI Platform

Description

The Lead Product Owner, AI Platform is responsible for defining and delivering the vision, strategy, and roadmap for Citizens’ enterprise AI Platform. This leader will manage a team of three direct reports and work across Business, Technology, Cybersecurity, Risk, Legal, Compliance, Data, and Analytics to continuously build and enhance secure, scalable, and reusable AI capabilities.

The Lead Product Owner will translate enterprise AI strategy into actionable priorities, guide platform delivery, and ensure capabilities meet business, user, technical, and risk requirements. This role will also drive platform adoption, monitor emerging AI technologies and industry trends, and use product performance data and stakeholder feedback to continuously improve the platform.

Using agile product management practices and a collaborative, digital-first mindset, this leader will help accelerate Citizens’ transition from project-based delivery to a product-based operating model focused on measurable outcomes, responsible AI, and long-term platform value.

Responsibilities

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### Product Vision and Strategy

• Own and communicate the vision, strategy, and multiyear roadmap for the enterprise AI Platform.
• Translate Citizens’ AI strategy and business priorities into platform capabilities, product outcomes, objectives, and key results.
• Define the platform experience for developers, data scientists, product teams, business users, and other internal stakeholders.
• Balance near-term business needs with long-term scalability, security, resiliency, governance, and technical sustainability.
• Identify opportunities to expand the platform through reusable AI services, tools, integrations, and operating-model enhancements.
• Monitor developments in generative AI, machine learning, large language models, agentic AI, model operations, and responsible AI to inform platform priorities.

### **Platform Delivery and Lifecycle Mana