Forward Deployed AI Engineer

Role Overview

Client is seeking a Forward Deployed AI Engineer to join the AI Foundry team and work directly with customers to deploy and operationalize AI-powered workflow solutions. This role blends full-stack engineering, AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, and customer stakeholders to translate real-world problems into deployable AI-driven solutions. You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and enterprise ecosystems, while also contributing to the evolution of client’s AI platforms, accelerators, and intellectual property, including the client Intelligence Platform, Value Realization Dashboard, and Data Intelligence Platform. This role requires strong engineering skills, curiosity about emerging AI technologies, and the ability to operate effectively in fast-moving customer environments.

Key Responsibilities

Client Delivery & AI Solution Implementation

Deploy and configure agentic AI workflows and AI-powered automations within client ServiceNow environments. Translate customer business requirements into technical architectures and implementation plans. Implement and integrate NewRocket Agent Packs and AI solutions into enterprise environments. Work directly with customers to tailor AI solutions to their operational workflows and business processes.

Solution Engineering & Prototyping

Build demos, prototypes, and proof-of-concept implementations to validate AI-driven workflows with clients. Rapidly iterate solutions with customers to refine AI-powered use cases. Support implementation of AI orchestration, LLM integrations, and agentic decision models.

Full Stack Engineering & Integration

Develop integrations between ServiceNow, enterprise systems, APIs, and AI services. Build supporting compon