Director II, QA, Training, and AI Readiness

Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients?

The Director II, Quality Assurance, Training & AI Readiness provides strategic leadership for workforce development, quality assurance, training, and AI readiness across Revenue Cycle service delivery operations. Reporting to the SVP, Quality & Intelligence, this role leads enterprise functions supporting Accounts Receivable, Clinical Denials, Appeals, Complex Claims, and related Revenue Cycle services. The Director II is responsible for establishing scalable training and quality strategies, standardized learning methodologies, audit and quality governance, competency frameworks, and AI adoption initiatives that strengthen operational performance, compliance, workforce effectiveness, and client service. This leader oversees managers, supervisors, trainers, quality professionals, and other workforce enablement resources while partnering closely with operational, business intelligence, technology, and quality leaders to align talent development and quality programs with organizational priorities, client expectations, and the evolving demands of AI-enabled healthcare operations.

What’s Attractive to the Right Candidate?

• Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
• Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won’t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
• Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.

The Opportunity

* Lead enterprise quality assura