BPM/UX/AI Workflow Specialist

At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We provide solutions to agencies and entities including the Department of Veterans Affairs, Department of Defense, Defense Logistics Agency, National Institute of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading

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We are seeking an experienced BPM / UX / AI Workflow Specialist to shape business processes, user interactions, workflow behavior, and governed AI-enabled reporting concepts for an enterprise Pega-based modernization effort within the Department of Veterans Affairs. The position is grounded in process and user-centered design; it does not require the candidate to be a data scientist or model developer. The role works across stakeholders, analysts, architects, developers, testers, and trainers to create practical, accessible, traceable, and configurable workflows.

DUTIES AND RESPONSIBILITIES

• Facilitate discovery and design sessions to understand current operations, pain points, policy constraints, user roles, and desired outcomes.
• Develop and maintain current-state and future-state process models, workflow diagrams, use-case inputs, user journeys, personas, and role-based interaction flows.
• Apply BPMN, human-centered design, and workflow-simplification techniques across planning, budgeting, execution, acquisition, approvals, reporting, and compliance processes.
• Collaborate with business analysts and Product Owners to translate process and usability findings into user stories, acceptance criteria, prototypes, and backlog priorities.
• Work with Pega architects and developers to ensure proposed workflows can be delivered through configuration-first, reusable, and