Associate Director, Rewire Field Experience and Agentic AI Architect

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary

The Associate Director, Rewire Field Experience & Agentic AI Architect owns the architecture for the core Rewire Field agentic experience — the connected pre-call, interaction, and post-call journey that brings together CRM, field intelligence, orchestration outputs, and AI agents into one coherent flow of work for field users.

The objective is not to create another dashboard or layer of disconnected widgets. The objective is to enable field users to understand what matters, why it matters, what action to take next, and to complete that action directly within their flow of work.

Working closely with Commercial, CASA, Data and Insights, Orchestration, CRM, Engineering, and UX, the architect will define the technical blueprint for the core agentic field experience, including how it integrates with Veeva Vault CRM and connects to adjacent capabilities such as coaching, role play, and performance tracking that are owned by partner teams. The architect will also engage Cybersecurity, Privacy, Legal, and Compliance to ensure the experience is built responsibly from the start.

The role owns IT Architecture for the core agentic experience concepts

• AI Prep Agent
• Field Intelligence Dashboard
• AI Post-Call Agent
• HCP-Facing AI Agents

The role ensures clean integration — but not architectural ownership — with two adjacent capabilities owned by partner teams:

* Personalize