AI Product Lifecycle and Support Specialist

AI Product Lifecycle and Support Specialist

Bethesda, MD / Hybrid

Must be eligible to obtain and maintain an NIH Public Trust suitability determination

Blu Omega is seeking an AI Product Lifecycle and Support Specialist to support a federal program focused on biomedical research. This role operates within a hybrid environment and is responsible for advising stakeholders on AI product evaluation, adoption, support, and lifecycle management across the NIH scientific community. The position requires experience supporting AI product lifecycle activities within a mission-driven environment.

Program Overview

Support NIH researchers in leveraging cloud and AI technologies to modernize biomedical research.

Key Details

Location: Bethesda, MD (Hybrid – 2 days/week onsite at NIH CIT; 3 days remote; candidate should be local to the Bethesda/DC area)

Clearance: Must be eligible to obtain and maintain an NIH Public Trust suitability determination

Responsibilities

• Liaise with NIH stakeholders and communicate AI product offerings to the scientific community
• Manage AI product lifecycle activities, including stakeholder needs analysis, product analysis, license management, and user adoption
• Develop technical support resources and coordinate product support activities
• Monitor, report, and support usage activities through operations and maintenance
• Evaluate new AI technologies and determine potential impact for customers

Required Qualifications

• Bachelor’s degree plus 6 years of experience
• Project management experience managing multiple projects with many moving parts
• Proven experience with AI products including Claude, Gemini, OpenAI, and Codex
• Broad awareness of multiple AI tools and systems (productivity tools, analytics, AI platforms)
• Experience with open source and private LLMs
• Experience using AI for scientific applications (e.g., genomics or image analytics using AI tools)
• Experience with bioinformatics, co