AI Agentic Engineer

Company Overview

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Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

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As an AI Agentic Engineer on the Platform AI Engineering team, you will drive the next wave of automation in IT operations by designing and deploying agentic AI solutions that proactively resolve issues, reduce operational burden, and enhance security.

Your mission is to eliminate EUS operations tickets through autonomous agents that anticipate, detect, and resolve user and system challenges before they require human intervention. You will partner across IT, security, and business teams to build secure, compliant, and scalable AI-driven workflows that improve employee experience and safeguard our IT enterprise environment.

This position is an individual contributor role reporting to the Senior Manager, Cloud Apps.

Responsibility

* Develop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets (service requests, incidents, and routine tasks) using frameworks like Crew AI or Vertex AI * Integrate AI agents with SaaS and IT platforms to drive self-healing and auto-remediation capabilities * Embed security-first principles into every agentic workflow to ensure compliance and protection of corporate assets * Monitor agent performance, impact, and c