Account Manager- AI/Manufacturing

### Description

The Technology & Innovation Specialist is a technical seller who helps customers translate business priorities into an executable AI and automation roadmap, prove the right use cases, and build a quantified case for change. The role combines credible technical discovery with value-based selling across Infor Velocity Suite, Augmented Intelligence, and agentic AI.

Velocity Suite: AI agents, Generative AI, Process Mining, RPA, Intelligent Document Processing, and Value+ automation

AI adoption motion: roadmap discovery, prioritized use cases, tiered proof, decision plan, contracting, and transition to continuous delivery

Customer outcomes: measurable productivity, cycle-time, margin, working-capital, service, and risk improvements

The specialist works with industry sellers, solution consultants, forward deployed engineering (FDE), product teams, and customer business and IT leaders. Success requires earning technical credibility without losing the business conversation.

### A Typical Day in the Life Includes:

• Lead outcome-led discovery with business and IT stakeholders; connect pain points, process friction, data readiness, and architecture constraints to prioritized use cases.
• Build and present AI Adoption Roadmaps that identify the first use case, expected value, success measures, dependencies, and path to expansion.
• Explain how AI agents, GenAI, process intelligence, automation, and enterprise integration work together within the customer’s Infor landscape.
• Assess technical fit across data, APIs, identity, security, governance, environments, ERP process context, and human-in-the-loop controls; identify risks early.
• Select the right proof vehicle based on buying risk and deal complexity: prototype, reusable demo, tailored demo, or customer-specific POC.
• Partner with Solution Consulting and FDE to define proof scope, technical prerequisites, deployment brief, success criteria, and a clean